Shipping policy

Thank you for shopping with Under Price Mall. Here’s everything you need to know about how and when your order will arrive.

SHIPPING COSTS

Orders of $50 or more: free tracked shipping.
Orders under $50: a flat rate of [$6.99], with tracking.
The $50 minimum applies to your order subtotal after discounts and before taxes. Your shipping cost is shown in your cart and at checkout before you pay.

WHERE WE SHIP
We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand.

ORDER PROCESSING
Orders are processed within 1 to 5 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. During busy periods, such as the Halloween and holiday season, processing may take up to 5 business days.

SHIPPING TIMES
Once your order ships, estimated delivery times are:

United States: 7 to 12 business days
Canada and the United Kingdom: 7 to 12 business days
Australia and New Zealand: 10 to 20 business days
These are estimates, not guarantees. Carrier delays, customs and peak seasons can occasionally add a few days.

Some orders may ship from different warehouses. If you order more than one item, your items may arrive in separate packages at no extra cost.

ORDER TRACKING
Every order ships with tracking. When your order ships, you’ll receive an email with your tracking number and a link to follow your package. Please allow 2 to 3 business days for tracking information to update after you receive it.

HOLIDAY ORDERS
Want it before a holiday like Halloween? Check the estimated delivery date shown on the product page and in your cart before you order. We recommend ordering at least 3 weeks in advance. We can’t guarantee delivery by a specific date.

CUSTOMS, DUTIES AND TAXES
Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by your country. These charges are the customer’s responsibility and are not included in the item price or shipping cost.

WRONG ADDRESS
Please double-check your shipping address at checkout. We aren’t responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, email us right away. We can update it if the order hasn’t shipped yet.

LOST, DELAYED OR DAMAGED PACKAGES

If your tracking hasn’t updated for 10 business days, or your order hasn’t arrived within 30 days of shipping, contact us and we’ll investigate with the carrier.
If your package is confirmed lost, we’ll send a replacement or a full refund.
If your item arrives damaged, email us within 7 days of delivery with your order number and a photo. We’ll send a free replacement or a full refund (see our Refund Policy).
CONTACT US
Questions about your order? Email us at support@multiversecommercecorp.com and include your order number. We aim to reply within 1 to 2 business days.