Refund policy

Refund Policy

30-DAY RETURNS
If you're not happy with your order, you can return it within 30 days of delivery for a refund.

To be eligible, items must be unused, in the same condition you received them and, where possible, in the original packaging. Please keep your proof of purchase.

UNDERWEAR AND OTHER INTIMATE ITEMS
For hygiene reasons, underwear (including period underwear) can only be returned unopened, in its original sealed packaging. Opened or worn underwear can't be returned unless it arrived damaged, defective or wrong.

HOW TO START A RETURN
Email us at support@multiversecommercecorp.com with your order number. We'll reply with return instructions and the return address. Please don't send items back before contacting us, because returns sent without instructions can't be accepted.

RETURN SHIPPING
The customer pays return shipping costs unless the item arrived damaged, defective or incorrect.

DAMAGED, DEFECTIVE OR WRONG ITEMS
Contact us within 7 days of delivery with your order number and a photo of the item. We'll send a free replacement or a full refund, and you may not need to return the item. This applies to every product, including underwear.

REFUNDS
Once we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may need extra time to post it.

EXCEPTIONS
Gift cards, items marked as final sale and opened underwear can't be returned.

CANCELLATIONS
You can cancel an order free of charge before it ships. Email us as soon as possible.

CONTACT
Multiverse Commerce Corp
7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States
support@multiversecommercecorp.com