Before you write
The questions we get most often.
Where is my order?
You get a tracking link by email when your order ships. Orders are processed in 1 to 5 business days, then US delivery takes 7 to 12 business days. Tracking can take 2 to 3 business days to update after you receive it.
Can I change or cancel my order?
Yes, free of charge before it ships. Email us as soon as possible with your order number and the change you need.
How do I start a return?
Email us with your order number within 30 days of delivery and we reply with return instructions and the return address. Underwear can only be returned unopened. Please don't send items back before contacting us.